PRTR Group Co., Ltd.
Temp, RR Warehouse Agent
Ratchathewi, Bangkok
Posted : 02 Oct 2026
Job ticket number: J-100002610279
Job description
- Case Management: Investigate and resolve return and refund cases within established timeframes and team standards.
- Stakeholder Communication: Reach out to customers (via email and phone) to gather evidence and manage sentiments effectively during the resolution process.
- Decision-Making: Deliver clear judgements to all stakeholders, negotiate settlements, and follow up for additional clarifications as needed.
- Evidence Evaluation: Analyze all relevant information from buyers and sellers related to return cases.
- Performance Goals: Achieve KPIs consistently.
Qualifications
- Previous experience in customer service, call centers, case management or related experience in a similar role.
- Good communication skill – reading, speaking and writing (English is a plus)
- Strong critical and logical thinking skills
- Ability to work in Shift (5 days per week)
- Bachelor's Degree or a high vocational certificate in a related area.
- Male (who has already passed the military burden) or Female, Age not more than 40 years old
Benefits
- ประกันสังคม
Must have
Good communication skill – speaking and writing (English is a plus)
Company details
More than just a recruitment company. At PRTR, we have been a part of our customers’ success since 1993 as their total HR solutions partner. With 440 dedicated professionals and over 11,000 outsourced staff, we are here to be Your Partner In People because PRTR believes in the power of people.
Location
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