PRTR Group Co., Ltd.
สมัครงานบริษัท Grab Taxi (Thailand) ตำแหน่ง Customer Service Support Coordinator
Chiang Mai
Posted : 08 Jun 2026
Job ticket number: J-100002605194
Job description
- Handle customer inquiries and issues related to Grab Financial services , such as: Loan applications and loan status
- Repayment inquiries Financial account-related issues
- Support additional service lines when required, including: Grab Transport (ride-related issues, driver–passenger coordination) GrabFood (order status, delivery issues, merchant coordination)
- Communicate with customers via
- Live Chat, phone calls, and email
- , handling an average of
- 80–100+ cases per day
- Accurately assess customer issues and provide appropriate resolutions based on company policies and guidelines
- Coordinate with internal teams, drivers, merchants, and relevant stakeholders to resolve cases effectively
- Provide clear guidance and explanations to customers regarding product usage, processes, and next steps
- Ensure all cases are documented correctly and updated in internal systems
- Perform ad-hoc tasks or additional responsibilities as assigned by the team leader or manager
Qualifications
- Bachelor’s degree in any field (Finance, Business, Hospitality, or related fields is a plus)
- Experience in
- Customer Service, Call Center, or Support roles
- Comfortable working in a
- shift-based environment
- , including weekends and public holidays
- Good communication skills in
- English or Chinese
- (spoken and written)
- Typing skills in Thai and English (minimum
- 35 words per minute
- )
- Strong problem-solving and multitasking abilities
- Able to work under pressure and handle a high volume of cases
Benefits
- ประกันสังคม
- ค่ากะ
- เบี้ยขยัน
Must have
eng
Grab
Chinese
Company details
More than just a recruitment company. At PRTR, we have been a part of our customers’ success since 1993 as their total HR solutions partner. With 440 dedicated professionals and over 11,000 outsourced staff, we are here to be Your Partner In People because PRTR believes in the power of people.
Location
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