PRTR Group Co., Ltd.
Temp, Fraud Ticket Agent
Ratchathewi, Bangkok
Posted : 27 Apr 2026
Job ticket number: J-100002602779
Job description
- E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.
- As a Fraud & Loss Ops Investigation Specialist, you will be responsible for monitoring anomalies, and responding to escalations and appeals. You will also perform root cause analysis to determine gaps in product and processes. Subsequently, to also collaborate on workflow optimization to resolve pain points.
- Conduct ongoing fraud alert reviews to identify fraudulent e-commerce transactions using our internal platforms/systems for our consumer and business segments globally.
- Investigate and provide review decisions for fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform
- Respond to requests from internal employees, and collate necessary information for their enquiries.
- Proactively identify new fraud patterns, fraudulent users on our platform and points of compromise for reporting to the Team Lead for remediation measures.Providing investigation insights to customer facing teams, and support de-escalation of customer feedback
- Manage seller/creator enquiries escalated by account managers/tier 2 team.
- Identify the root cause of escalated issues and provide appropriate resolutions in order to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.
- Promptly escalate critical/ high-risk cases to the appropriate authority.
- Coordinate with other teams/ departments to conduct investigation, follow-up and make sure to close-loop to all escalations.
- Respond to internal and external customer escalations in a timely manner, proficiently and professionally while meeting specific quality expectations.
- Perform other ad-hoc tasks related to fraud operations.
Qualifications
- Bachelor's Degree in any field
- Able to work as shift (including holiday, night shift and weekends), and shift will be rotated
- Support business in shifts by following the local labor laws.
- Detail-oriented and analytical, with an ability to provide documentation based on given guidelines and templates.
- Strong ability to gather information from various sources to substantiate investigation hypotheses.
- Work well under pressure, able to de-escalate issues and can handle escalations/enquiries based on established priority level.
- Eager to learn, initiative taker and problem-solver.
- Proactive and continuous improvement attitude.
- High problem solving and priority skills.
- Meticulous and organized.
- Good temper to handle disputes and emergencies.
- Must be a result-oriented person.
- Works comfortably with Microsoft Word and Excel.
- Able to work in shifts (days off do not coincide with Saturday-Sunday, 5 days per week working hours 09:00 AM - 06:00 PM).
Benefits
- ประกันสังคม
Must have
google sheet
Company details
More than just a recruitment company. At PRTR, we have been a part of our customers’ success since 1993 as their total HR solutions partner. With 440 dedicated professionals and over 11,000 outsourced staff, we are here to be Your Partner In People because PRTR believes in the power of people.
Location
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