PRTR Group Co., Ltd.
Temp, CS L2 Agent
Ratchathewi, Bangkok
Posted : 15 Oct 2026
Job ticket number: J-100002610835
Job description
- Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customers
- Investigate, negotiate and solve out of shopee guarantee cases between buyers, sellers and other stakeholders
- Conduct telephone and/or email contact to customers for investigation purposes in a manner that is suitable for the situation and customers
- Deliver verdict of the case to all stakeholders and be able to negotiate and settle the case. Follow up if more clarification is needed on the case
- Update case information in the case management system [Salesforce] and other relevant systems during and after the case for future references.
- Share lessons learned and new situations arises from each case to the team to help build knowledge of the team
- Conduct research to gain knowledge about the case. It could be about the product, about buyer or seller history, or any other events related to the case
- Uphold judging standard to comply with company policy and consumer protection laws
- Work with the management team to stay updated on operation knowledge, current e-commerce situations, and be informed of any changes in company policy
Qualifications
- Good communication skill – speaking and writing (English is a plus)
- Strong critical and logical thinking skills
- Bachelor's Degree in a related field
- Ability to work in Shift (5 days per week)
- Male (who has already passed the military burden) or Female, Age not more than 40 years old
- Experiences in Customer Service, Call Center, Dispute team is an advantage
Benefits
- ประกันสังคม
Must have
English skill
คอมพิวเตอร์
สื่อสาร
Company details
More than just a recruitment company. At PRTR, we have been a part of our customers’ success since 1993 as their total HR solutions partner. With 440 dedicated professionals and over 11,000 outsourced staff, we are here to be Your Partner In People because PRTR believes in the power of people.
Location
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