PRTR Group Co., Ltd.
Customer Care Center Administrator - English Skill
Huai Khwang, Bangkok
Posted : 29 May 2026
Job ticket number: J-100002604866
Job description
- Coordinate, support, and dispatch Customer Service Engineers (CSE) and Application Specialists (APP) for service activities.
- Manage customer service tickets, including monitoring, follow-up, escalation, and closure.
- Maintain Preventive Maintenance (PM) and Update Instruction (UI) schedules to support timely service execution.
- Maintain and ensure accuracy of Install Base (IB) data in SAP, Salesforce, and related systems.
- Support quality and compliance activities, including service documentation checks and follow-up on service-related escalations.
- Monitor and manage customer service workpool items to ensure timely completion and resolution.
- Support onboarding and offboarding activities, as well as administrative support for Customer Service employees.
- Process travel claims, training arrangements, IT requests, fixed asset administration, and other operational support activities.
- Create Purchase Requisitions (PR), prepare quotations, and support operational purchasing activities.
- Generate operational reports and support management reporting requirements.
- Coordinate effectively with internal teams, business partners, and customers across ASEAN countries.
Qualifications
- Diploma or Bachelor’s Degree in Business Administration, Healthcare Management, Logistics, Information Technology, Engineering, or related fields.
- Minimum 2–5 years of experience in customer service administration, service coordination, dispatch planning, or operational support roles.
- Proficient in English communication.
- Experience in healthcare, medical devices, diagnostics, engineering services, or technical service industries is preferred.
- Familiarity with SAP, Salesforce, or service management systems is an advantage.
- Experience supporting regional or ASEAN operations is preferred.
Benefits
- ประกันสังคม
Must have
Proficient in English communication
Minimum 2–5 years
Experience supporting regional or ASEAN operations is preferred
Company details
More than just a recruitment company. At PRTR, we have been a part of our customers’ success since 1993 as their total HR solutions partner. With 440 dedicated professionals and over 11,000 outsourced staff, we are here to be Your Partner In People because PRTR believes in the power of people.
Location
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